About Partner Functionality Partners are the creators and managers of Customer Accounts. Because of this there are features that only Partners and Partner...
Adding a Customer A partner or an partner employee can add customers to the portal. When you add a customer, the customer is...
Partner Navigation When a Partner or Partner Employee signs in to WAVE they are presented with the Partner screen. The left-screen navigation...
Partner Employee Navigation Partner Employee Navigation Partner Employees may be assigned to multiple Customers and have the ability to switch between any of...
How does a Partner sign up a customer Log into www.waveoncloud.com From the home page click Add Customer. The New Customer Wizard launches. Follow the New Customer Wizard to...
Partner Invites a customer to activate account Log in as a Partner or Partner Employee. Click a Customer account to open the account. Click Settings > Employees....
Broadband trial created automatically for partner customers With June Release, we made easier for partners to provide prospects and customers a broadband only trial. Step 1: Create...
How to Change a Monthly Subscription to Yearly Login as a Partner managing an account and open the Customer account to convert. Add a Customer Employee (not a...
Viewing an Invoice For Partners and Partner Employees. Use the following procedure if you need to provide a Customer with an invoice. To...
Editing a Customer Editing a Customer allows you to modify the fields associated with that Customer except the Customer Alias. You can add...
Deactivating a Customer Deactivating a Customer prevents all Users of that Customer from signing in and deactivates radio integration. It does not delete...
Reactivating a Customer Reactivated Customers are immediately able to resume all previous functionality. Only Partners may reactivate a Customer. To reactivate a Customer...
Deleting a Customer Deleting a Customer removes all Talkgroups, Users, Radio Systems, and Customer Employees associated with that Customer. Only a Partner can...
Actions on Partners Work Area You can Activate, Deactivate, and Delete a partner from the Partners work area. You can also edit the name and...
Manage Access to the Customer Account Block Operator access to customer A customer admin can manage the permission if an operator can view and modify customer...