5. Monitoring Talkgroups

The dispatcher can monitor the talkgroups and area talkgroups for the call activities. When monitoring, the dispatcher will be able to see call activity on monitored talkgroups and optionally join or listen to a talkgroup call, if the talkgroup call is active. Monitoring talkgroup feature is helpful when the dispatcher wants to be aware of the call activity on specific talkgroups but do not want to participate immediately.

In Dispatch, a monitored talkgroup can have multiple dispatchers assigned to it. A corporate admin can assign multiple dispatchers in a talkgroup. In area talkgroups, the dispatcher can add multiple dispatcher as a static member. Whenever a call is received in a monitored talkgroup, the dispatcher can view if any other dispatcher has joined the call. The dispatcher can also view the total number of dispatchers in the talkgroup, the dispatchers on call, the dispatcher name and the last refreshed date and time. The dispatcher can locate and send a message by right-clicking on the monitored talkgroup.

The dispatchers can add, remove, or replace talkgroup and area talkgroup from a monitored list. My Talkgroups and Broadcast groups cannot be monitored. Talkgroup mentioned in the following sections include both talkgroups and area talkgroups.

5.1   Talkgroup Scanning

Talkgroup scanning is like radio channel scanning on radios or Interop User devices. The user is mainly listening and scanning through a list of talkgroups for any activity that might be useful. The Talkgroup Scanning feature allows a dispatcher to primarily focus on communicating and monitoring activity on a subset of corporate talkgroups. All talkgroups assigned to the scan list are monitored for activity and calls are heard based on talkgroup priority. The dispatcher maintains a scan list which contains one or more talkgroups chosen from the talkgroups list.

The dispatchers can turn Talkgroup Scanning on and off by using Talkgroup Scanning toggle button on the Monitored Talkgroups activity window.

Whenever a call is active on a talkgroup, the dispatcher can listen to the call without taking the floor or join and participate (take the floor) in that call. When the call on that talkgroup ends, the Dispatch automatically scans to next active talkgroup in which a call is in progress. If no talkgroups have active calls, the Dispatch waits for a scanned talkgroup to become active. While scanning is on, calls from non-scanned talkgroups are ignored and are shown as a missed call alert. The Talkgroup Scanning feature does not prohibit a dispatcher from originating a call.

Talkgroup scanning can be turned on or off by the dispatcher. If scanning is turned off, calls from all talkgroups and contacts are handled normally.

5.2   Priority Scanning

A configurable number of the talkgroups within the scan list can be designated as Priority Talkgroups. These talkgroups are prioritized as Priority 1 (highest) through Priority 3 (lowest). Calls on the priority talkgroups preempt active non-priority calls. Calls on a higher priority talkgroup preempt calls on lower priority talkgroups. The priority for a talkgroup can also be set to “Monitor Only”, which means that the group is only monitored and is part of the scan list.

Updated on July 31, 2019

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