7. Alerts

Alerts can be a request from a fleet member for a status message, or a call back, a notification that the dispatcher missed an incoming PTT call, or the fleet member crossed the geofence created by the dispatcher. Incoming alerts are displayed in the Alerts window. The dispatcher can respond to an alert with an action (locate, call, message or send an IPA). The dispatcher can request call back to the fleet member by sending an IPA. Alerts also have a status (Attended, Unattended, Parked, or Complete). The following list describes each of the alert statuses.

Unattended – Indicates the dispatcher has a pending (unattended) alert.

Attended – Appears when the dispatcher makes a call or sends an IPA in response to the alert.

Parked – Appears when the dispatcher specifically assigns a parked status. The dispatchers would typically do this if they are busy with some other activity and want to flag the alert for later.

Completed – After the dispatcher finishes responding to an alert, they can mark the alert as completed. Select on Completed will move the alert to the alert logs.

If there are any unattended alerts, then a reminder notification will be shown based on the configuration. The unattended alerts will be marked expired, if the dispatcher does not take any action even after the expiry of repetitive reminders. The expiry status of the alerts is either shown as expiring or expired.

Alerts can be sorted by the Sender’s Name, Time, Type or Status by clicking on the column label. By default, the alerts will be sorted by time. All the alerts apart from the Parked status which is older than the timer which is configured under Alert settings will be moved to Alert logs based on the expiry settings.

Depending on the configured settings, desktop notifications will be displayed for all alerts and alert reminders if the Dispatch browser is in minimized mode or not on the active tab.

7.1   Instant Personal Alerts (IPA)

The Instant Personal Alert (IPA) feature allows a dispatcher to send an alert to an individual contact. This feature is useful to request another dispatcher or fleet member to Push to Talk (PTT) you back. An IPA can be originated if the dispatcher or fleet member is in the Available state. An IPA can only be sent to users whose presence status is “Available” or “Busy (DND)” (see note below). An IPA can be initiated only to a single contact, i.e., it cannot be sent to a group. If the dispatcher is on a call, the IPA presentation will happen immediately. However, this is device and OS dependent. The recipient of the IPA sees a notification on their PTT application and can press the PTT key to call back. Whenever an Instant Personal Alert is received, it will be shown in the Alerts window with the IPA icon next to the name of the sender.

7.1.1  Sending Alerts

Sending an IPA is especially useful if the fleet member the dispatcher wants to call has a presence status of Do Not Disturb. When a dispatcher sends an IPA, a toast message will appear indicating that the IPA was successfully sent.

7.2   Missed Call Alert Types

The Dispatch provides the following types of missed call alerts:

  • One-to-One Missed Call Alert
  • Talkgroup Missed Call Alert
  • Quick Group Missed Call Alert
  • Area Talkgroup Call Alert
  • Broadcast Group Missed Call Alert
  • Video Missed Call Alert

The initiator column next to the name of the talkgroup or member shows the name or phone number who initiated the call.

7.3   Geofence Alerts

A geofence alert is a feature which notifies the dispatcher that fleet member has crossed the assigned fence. An alert will be shown in the Alert window with an icon indicating whether the fleet member has moved inside or outside the fence. The dispatcher can take necessary action by right clicking on the alert to call, send a message or send an IPA.

7.4   Emergency Alerts

The emergency alert notifies the dispatcher that an emergency has been declared for the fleet member. An alert is shown in the Alert window whenever an emergency is activated by the fleet member or the dispatcher.

7.5   Status Alerts

The status alert notifies dispatcher the status of the fleet member such as on-duty, off-duty, on-route, busy, at-incident etc. The fleet member manually sends their quick status from the list of pre- configured messages stored in the device. A toast message will shown when dispatcher receives a status message. Clicking on toast message will display the status message details like initiator, talkgroup name, status code, description and location of the initiator. Status alert will be shown in the Status Alert tab whenever an status alert is received by the fleet member.

Updated on July 31, 2019

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