Adding a Customer

A partner or an partner employee can add customers to the portal. When you add a customer, the customer is active by default. In general, partners add customers after they have been notified that a new customer has signed up and selected them as a partner.

For US and Canada regions, the partners or customers have option for mix and match (both collaboration and safeguard package) at the same time. That is, partners or customer can select the type of package (Collaboration or Safeguard) for the user at the time of user registration and anytime during the usage.

To add a new Customer
  1. In the Partner portal page, search with MSI default.
  2. Click MSI Default.
  3. Click the ADD CUSTOMER link.
  4. Optionally, provide the email addresses for sales team members. This will be how WAVE accounts for sales promotions.

    Click NEXT>
  5. Provide WAVE with the most up to date information about the Customer.

    1. In COMPANY NAME, enter a name for this Customer.
    2. In COMPANY ALIAS, enter an alphanumeric identifier for your Customer. This is used for Partners with Portal Access to log in to the Portal.
    3. In Phone, enter the phone number of the primary Customer. This will be used for contact information about WAVE.
    4. In Country, select the Country for the Customer. This relates to billing information.
  6. In the Customer Admin User section, create a customer admin user. This is the same as a customer employee. The customer admin user will be the default administrator for this account and capable of editing Users, Talkgroups, and Radio Systems via the WAVE PTX Portal.

    1. In First Name, enter the first name of the customer user admin.
    2. In Last Name, enter the last name of the customer user admin.
    3. In Email, enter the email address of the customer user admin.
    4. In Phone, enter the phone number of the customer user admin.
  7. Determine the greetings and access for the customer.
    1. Select Send Welcome Email if you want the user to receive an email invitation to their new WAVE PTX account with instructions for setting up a password and accessing their customer account.
    2. Click and add the information for Add Technical Contact if you want to add an individual for the customer to contact in case of questions.
    3. Click NEXT>
  8. In the SUBSCRIPTION section, specify the details of the new customer .

    1. To provide demo account to the customer, select the WAVE Partner Demo checkbox.
    2. To create a trial subscripton for the customer, select the Create Trial Subscription check box.
    3. In Radio System Type, select the type of Radio System this account will integrate with. Leave the selection as ‘None’ if this is a Broadband-Only account.
  9. Click NEXT>
    On the REVIEW page, verify the information you have provided and then click the SAVE button.
  10. On the Finish page, choose the subscription type.
    Few examples of the subscriptions are shown here.

For US Region

For EMEA

For Australia

    1. The available product plans and pricing appear. Select the appropriate plan.
    2. With the plan selected, provide the credit card and billing details.
      For Collaboration Subscription only
      For Safeguard Subscription only

      Billing Information
    3. Make sure you enter number of users and accept the terms and conditions.
    4. Click Place Order button.

The screen returns to the first step in the Add Customers wizard. Add additional customers as necessary or click any other menu button.

This completes the Add Customer Wizard. Repeat this procedure to add additional customers. Customers are notified via email as to their addition.

Updated on October 12, 2021

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