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Syncing WOC To Universal Gateway (UGW) Portal

Note: Applicable only for US and Canada regions.

The operator can manually sync the WOC customer resources to the UGW. The UGW sync function provides a mapping operation to the UGW portal if WOC customers have a radio system configured and added new users and talkgroups resources to it. The UGW automatically onboard the users and talkgroups of the radio system.

To sync the WOC to the UGW portal, follow these steps:

  1. From the WOC portal, select the All Customers menu. The customer list displays.
  2. Select the checkbox next to the customer whom you want to sync to the UGW portal. You can select only one customer at a time for the sync operation.
  3. From the Actions drop-down list, select Syn to UGW. A Resource Sync start information pop-up displays.
  4. Click OK. A sync operation success or error notification displays under Notifications.
  1. Clicking the error notification displays the details of the error.
  2. Select the Click here link on the error message to download the .csv file. Open the .csv file to see which resources have the mapping issue.
Updated on January 8, 2022

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